I fix things. Usually it's laptops, access permissions, or a SaaS tool that decided to stop cooperating five minutes before an executive demo.
Sixteen years in, I've learned that great IT support isn't really about technology. It's about people under pressure who need someone calm, competent, and quick. The systems come second. The trust you build with the person on the other end of the ticket comes first.
I've worked in environments where discretion matters as much as skill: a private school with sensitive student data, a private company navigating SOX compliance. The through-line has always been the same. Show up. Listen. Solve it. Document it so it doesn't happen again.
Outside of work, I'm in the Tampa Bay area with my cats and my close friends. When I'm not on-call, you'll probably find me playing video games — currently rotating between World of Warcraft: Midnight and ARC Raiders. Happy to talk shop, swap horror stories, or help you think through an IT problem.